SHOP ANYWHERE ELSE BUT DEFINITELY NOT HI FI CORPORATION

We all know how bad service levels have dropped in this country but Hi Fi is the leader in this category. We had to go back 3 times to replace a DSTV Explora. First it was the incorrect slip. Secondly, next day, they could not replace it with the same model as they had no stock. Seriously you could not mention this the first time. Then they asked for the box. Or if we did not have that, the remote. Third visit we finally got the faulty unit replaced. What irked me the most apart from the aggravation of having to go there three times is the fact that we had to wait 10 to 20 minutes before we managed to get service. Also the fact that they kept conversing in their language about the issue. Is it to much to ask for serving staff to at least converse in a common language so as not to insult the customer. I truly felt that we have passed the language problem in this country by conversing in English when addressing another person in the business industry. Not all Afrikaans people are totally at ease with having to speak English but yet they do. It is a matter of being courteous.