Shoddy communications about order tracking and system not working

I ordered a double door fridge and microwave online. All their tracking can tell me is that is will take 5-10 days to deliver. The tracking option on their website which I was told to click does not work and just gets stuck on my browser.

I called the call centre only to be told the microwave was with the delivewry partner but they had no estimate on how long it would take to be delivered. I tried several questions to try find out more information and got nowhere. Eventually I asked for the delivery partner name and after 8 minutes on the call was given a reference number I could call - when I completed the call I called them and was told they would deliver the microwave tomorrow.

I remained on hold for the manager and asked about my fridge. They did not know where it was, where it was being dispatched from or how long it would take - just the vague 5-10 working days.

I asked the manager to find out for me and he said he would call me back. I have not received any feedback.

I sent an email and all I received was an automated reply. No actually follow up on my query.

I spent R 14,500 online and my trust of this company is now at a all time low. It is causing tremendous stress.