SHOCKING SHOCKING CUSTOMER SERVICE AND PAYMENT FOR NO ITEMS RECEIVED

I have never been so unfairly treated by a company. They took the funds for my Fridge and Water Dispenser on 16 Feb. 2 weeks later I was advised my fridge is coming and the water dispenser is sold out - so 5 days ago I was at last refunded for the dispenser. They then delivered the wrong fridge to me almost 2 weeks ago - from there I have been trying to speak to a manager - they just dont speak to people. I dont think they have managers there. They keep promising to fetch the fridge and then we will see if there is stock of the one I wanted. I have sent emails and made phone calls - nobody is interested in helping you. I am absolutely shocked and appalled that a company is allowed to do this to customers. Its been almost a month now and I am still battling. I am now going to place an article in our local newspaper to warn people against using them. Absolutely never, ever again.