Shocking Service and Lack of Communication

I purchased a chest of drawers from HiFi Corporation online on 28 November. On 29 November, their courier partner sent an SMS stating the item would be delivered on 3 December. I made sure someone was home all day. On 3 December, I received another SMS saying a tracking link would be shared when we were the next stop. To date, I have never received another SMS, no tracking link, and no delivery. Zero communication. On Friday, 5 December, I contacted HiFi Corporation’s customer care and was told I could only escalate the delivery after 5 days – even though it was already 5 days after my purchase! When I received no further SMS updates during the day, I called again in the afternoon to cancel the order. I was told the refund would take 7 days. It is now another 7 days later, and despite many emails, my refund is still not processed. This is beyond frustrating. I understand it’s a busy time of year, but the lack of communication, accountability, and willingness to help is absolutely shocking. I will never purchase from HiFi Corporation again, and I strongly advise others to avoid buying online from them. If you value your time, money, and peace of mind, stay far away from HiFi Corporation.