Shocking

Really one of the worst shopping experiences of my life. I bought a laptop and was misled by the sales person about the laptop which is not a laptop but a notebook which did not have the programs, that I was assured are loaded. I returned the laptop/notebook but already waiting a week for the refund, leaving me high and dry as I can not buy a replacement laptop until I get my R 9 000 refund. Totally unprofessional non-caring staff. Don't even try to phone the store