SHOCKING CUSTOMER SERVICE FROM HIFI CORPORATION!!!!

I purchased a vacuum cleaner online from HiFi Corporation (Order #***).

I used the product once only to assess its functionality and suitability and found it not fit for purpose — it is ineffective, impractical for household use, and not as expected. As a result, I had no choice but to purchase another vacuum cleaner, as this unit simply does not do the job required.

I requested that HiFi Corporation collect the product and process a refund within a reasonable time. This request was refused, relying on a “hygiene” clause which does not apply to household appliances.

Since receiving that response, I have experienced complete silence. I have sent multiple emails to customer service and management (including the manager whose details were provided to me) and have received not a single response. Phone calls have also gone unanswered.

This is the worst customer service I have ever experienced. I am simply requesting that the vacuum cleaner be collected and that my money be refunded.

Due to HiFi Corporation’s refusal to engage, I have now lodged a formal complaint with the Consumer Goods & Services Ombud and initiated a chargeback with my bank. I am still awaiting resolution.