Shocking Customer Service and Post Purchase Support

I purchased a fridge from Hi Fi Corp, Springfield in Sep 2016. My fridge just stopped working on Monday evening. I called Hi Fi Corp, Springfield 4 x and no answer of the telephone. I then called Head Office who put me through directly to the Springfield branch and the manager answered. He kept to his word and I received a phone call ten minutes later after speaking to him from Precious. Now Precious did not do Hi Fi Corp justice. She is a liability to their company name. She tells me I must get a pen and write down her email address. I asked what for when I am on the phone and can give you any detail you need. She then sighed and said o****! I gave her all the details about my fridge and she said she can't do anything about it now as the shop is closing. That was at 16h35. Why could she not have booked a technician then and there! It is now 9.40 on 24/1/2018 and still no call from Precious. Shocking service. I would rather spend more at another shop even if more expensive to avoid this kind of service from Hi Fi. I made it clear to Precious that all my food was going rotten. She didn't seem to care!!!!