Shocking customer service

I am absolutely disgusted by the shocking service from your store in East London! My hubby went in to purchase a stove on the 15th of June he was told that we can only buy online. Fine I went online to purchase the stove. Well guess what?? I'm still waiting for my delivery or response from the people. Hubby has been phoning numerous times to find out what's happening with our stove only to be told this last week after phoning for the 10th time that all of the sudden now there is no stock! We lodged a complaint and still no feedback??? I'm absolutely disgusted and very disappointed in this shocking service. I will never in my life again purchase anything from your store nor will my family or friends I will spread the news!

On top of waiting 4 weeks already for this stove to arrive I get told I would wait an additional 2 weeks for a refund!!!! This is absurd. How long do I still need to go without a stove????

I want an answer today what's happening with my order you were very quick to take my money now I must fight to get my money back for no item delivered.