Shame HI FI Copr!!!!!!!!!!!

Hi,I bought a Bosch Series 6 Silver Active Oxygen 10KG Front Loader on 19.10.2022 Order #*** .I have been waiting for my order to only get couriers with false promises from the date of purchace.On the last expected delivery date,after 4 false promises (Complaint reference *** ),a driver called me with the number 072 740 5975 promised to deliver that morning (04.11.2022) but did not.Instead he kept laughing at me.I have not received my delivery and Nontethelelo Buthelezi has sent me mail advising of a refund.I declined a refund because the item was R11 k on sale and now its R15k.She advised that i will be getting refund whether i like it or not.What an unprofessional company that does not take customer complaints seriously.