********** service where Hifi takes customers money without providing the product!

ARAMEX AND HIFI COROPORATION. I ordered headphones on Hifi Corp online on the 31st August. The order was supposedly shipped on the 1st Sept. I tracked the shippin on Aramex and their only was that it was at their warehouse. On the 4th Sept after no update on Aramex’s website and nonindication of the delivery ETA - I sent a query to Hifi to track the order on or cancel the order and refund me my money back. No respond from Hifi and Aramex (after having done an online enquiry). I sent another online enquiry to Hifi on Thursday 5th Sept. Silence. On Friday, I logged another query on Whatsapp AND telephonically was told the order was dispatched from MOA Hifi and was told to follow up with them. At 14h44 someone calls me from MOA Hifi asking a lame question whether I had received the order after baving told Hifi corp on more than one occassion that there was no order delivered, and that Hifi corp is claiming that the delivery was made. I demanded that they provide details on who made the delivery, where was it made to, to who was it made to and when?! The male from the store said they would investigate and find out and call back. Needless to say - no call back and no contact from them on the next day either. Sunday 8th Sept I begrudgingly make my way to the store and I request the manager who I am informed is Isaac. Isaac who appeared uninterested and had no sense of urgency does a back and forth requesting details and coming back with no resolution other more problems eventually tells me details I already know 1. When the order was made and 2. when it was collected. I ask him the same questions I asked the rep that called me which he says he can’t answer cause he’s hearing my complaint for the very first time (which is not my problem). He tells me lame stories that this not their issue and I made the order online and not in their store so there’s nothing they can do other than following up the next day. Isaac displayed lack of empathy, zero critical thinking and problem solving skills and an I don’t care attitude. Needless to say I left that store fuming with neither my money nor the product I paid for. Is that not a ****??