Service to customers

<p>I call Hi-Fi Corp, Life Style Centre on Friday 27 May, asking if they have a specific Defy fridge/freezer combo in stock. The salesman needs to confirm. Calls me back and verifies that the warehouse has the model I want. </p> <p>I specifically ask regarding delivery. I do not want to purchase if delivery can not take place the following day. </p> <p>I am promised that it will not be s problem, delivery will be on Sa****ay between 10 and 12;00.</p> <p>My husband rushes there after work on Friday afternoon. Does the payment and confirms xelivery etc.</p> <p>Sa****ay 13:00 after waiting the whole morning I call Hi-Fi Corp to follow-up on the delivery. I hold for 13 Minutes the switchboard lady cannot trace the salesman. I lrave a message for him to call me back.</p> <p>14:00 the man from the delivery company calls me. Thd fridge has a severe dent. Must he deliver? No we don't want a dented R14 000.00 fridge. </p> <p>The salesman has not retu6my call. I have paid R14000.00 and did not receive the fridge as promised.</p>