********** Service

I had the worst service at the Hifi Corp Canal Walk branch. I bought a 75-inch Hisense TV during the Black Friday special, and when I unboxed it, I noticed a vertical ink line on the screen—even though the protective plastic and foam were still intact.

I went back to the store and informed the manager, who told me a call had been logged and that a technician would come to my home. When I asked for a timeframe so I could make arrangements, they couldn’t confirm anything and said only Hisense would contact me. I reminded the manager that I was still within the 14-day return period and asked if the delay would affect this, but he assured me it wouldn’t and said he would note it down.

I even took the TV back to the store, but once again I was told to wait for Hisense, with no clear answers. As a result, I spent Christmas without a TV and still have no resolution. My emails and calls are being ignored, and whenever I phone the store, no one knows what I’m talking about, or the manager is “unavailable.”