**** serive from Hi- Fi Cor - NO SENSE OF URGENCY AND NO CUSTOMER SERVICE

On and around the 20/01/2026 my son and his wife purchased a Lincoln chest of draws through Hi-Fi Corporations. Upon delivery through a company that they use, the Draws arrived having water damage, and the delivery staff, requested that they be give them coffee and something for lunch. This is not the first time that this delivery company had done this, but that is far from the issue we have at hand. When my daughter in law made contact with the relevant party to advise that the draws were damaged ( mind you they paid +/- R2K for this piece of ****) , she was asked to send proof by means of a video. I am currently in possession of the video and photo's that were taken. This video was e sent to the parties concerned ( JD service centre, and CRC Complaints ), however to date Zoe has received no feedback what so ever. They have the following ref numbers ***, &HI-FI-FURN-***), and still not feedback. When I personally called HI-Fi Corp yesterday , I was told that this has been acknowledged but the supplier does not have stock. Please confirm what does your slogan,/motto mean "Lowest Prices, Best Deals, reflecting their commitment to providing affordable electronics and home appliances." Does this mean that you provide sloppy products to customers because you assume it is affordable. Let me educate you, Your prices are not affordable, and they are shoddy. Unfortunately I have been personally warned not to use Hi- Fi Cor from multiple people, but because my son and his wife are starting out, they though that they would take the risk, (i mean what could happen to furniture' right ) I told HI -Fi Cor yesterday to have someone call us before end of business yesterday, and again there was no response.

Please come remove your piece of fire wood in the form of a chest of draws, and refund the money as a matter of urgency. I would like to remind you that should we not have favorable outcome, I will take this matter to various medica platforms, because, not only were they given a raw deal, but they had to deal with the delivery men requesting food and coffee.