Selling Faulty Nonsense

Dear HiFi Corp Customer Service, I am writing to formally lodge a complaint regarding a power station I recently purchased from your store. Firstly, when placing my order, I was unable to select Fourways as a store option, which was already frustrating. Despite this inconvenience, I proceeded with the purchase and the unit was delivered to me on 23 February 2026. I used the power station for the very first time today. The battery indicator showed 100% when I switched it on. However, after plugging in only my WiFi router, the battery percentage dropped to 82% within exactly 7 minutes. I find this completely unacceptable for a brand-new unit. A new power station should not drop out of the 90% range within minutes of powering a small device like a WiFi router. This raises serious concerns about the battery quality or whether the unit is defective. I am extremely disappointed and upset, as I trusted HiFi Corp to provide reliable products. I require urgent assistance with this matter. I am formally requesting either: A full refund, or An immediate exchange for a new unit. Please advise on the return process as soon as possible. I expect this matter to be handled promptly.