Samsung Fridge

My mom a senior citizen purchased a fridge on 27 Nov 2022. The fridge does not get cold. Chronic medication which needs to be kept cold cannot be accomplished. This puts ones health at risk.This matter was reported within the first week of purchase to both Samsung and HiCorportion. We requested a refund. Nothing was done. I had to take my mum on numerous occasions into the store for them to take any form of responsibility. Eventually they sent a technician out who said we are not supposed to use the freezer compartment of the fridge.

When we notified Samsung and HIFi corporation about their technician...no action was taken. Then a week later the same technician arrives with no appointment or notification at our house. When we queried his arrival...he left without checking the fridge.

I was smart enough to take down his details which I sent to both companies as proof. Since then their customer service sent me a letter saying the fridge works just fine and they will not refund my mums money or replace the fridge despite the fridge not getting cold and causing all foods to spoil daily. Additionally I was informed to take the matter up with the consumer board. This is an awful company and their products are terrible. I would not recommend either of these companies.