1 reviews | Active since Mar 2015
Samsung Dishwasher still not repaired since Dec 21
Contacted HiFi corporation Somerset West Mall on December 21st informing them that my Samsung dishwasher is faulty under the extended warranty.<br> <br> It is the worst service received by far. I will not purchase any future items from them especially with the promises of the extended warranty.<br> <br> Mastercare contacted me but the phone rings once or twice not leaving enough time to answer. Hifi corp does not respond on my emails.<br> Hifi corperation contacted me on Monday and the following Tuesday Mastercare contacted me requesting delivery of my repaired dishwasher only to receive another call within an hour by Mastercare informing that unfortunately the repair was not succesfull. No date of repair was given and it has now been 40 days and I still do not have a dishwasher???<br> <br> My wife and I both go to work daily and she took Tuesday off awaiting delivery with the result of no dishwasher being delivered. This is costing me more unpleasantness, time and money and if I knew this I could have paid a professional to get it repaired far quicker<br> <br> This is totally unacceptable! I demand a new dishwasher!
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 723742.
Thanks and kind regards,
Customer Resolution Centre
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 723742.
Thanks and kind regards,
Customer Resolution Centre
