Rude Security gaurd @ Hi Fi Corp in Westgate Mall!

On the 26/09/2018 i sent an email to SVA SECURITY and Floor manager at HI For Corp regarding poor customer service and rude behavior from a security gaurd at the store, no 1 has bothered to return my mail or complaint regarding this,,, the email i sent was as follows..

From: Mpumi Zungu ********** Sent: 26 September 2018 12:06 PM To: ********** Cc: Toufieq Tavares Subject: Westgate Mall- Hi Fi Corp- Security Complaint Good day This morning @ 10:15 went to Westgate Mall at hi fi corporation. I walked in and asked a security lady by the name of Sophie if a tv license is required as I’m looking for a tv. This security guard was so rude to me as a customer. Firstly I spoke in my Zulu language but she responded in her own language which I have no issues with. When I saw she doesn’t speak my language I changed to English, this woman was so rude to me ended up screaming at me saying I must learn her language and must learn to greet before I speak to her or ask her anything. My question is, is this the behavior a customer is supposed to receive form 1 of your staff? Even after telling her I don’t understand she decided to raise her voice at me by just asking a simple question. I left and returned and spoke to the manager by the name of Torfik. Now I want to know exactly what measures are in place for such behavior, I work with customers as well and don’t believe that a security guard can belittle a customer in such a manner. I’m fuming with anger and disappointment at the level of disrespect and unprofessionalism that was displayed by your employee this morning and need to know exactly what measures are in place as I will not tolerate such from any of your employees or any member of staff. This matter will be escalated to the highest official should nothing be done. I will also be reporting this to Hello Peter should I not get and reply on course of action.