Retraining on customer service!

Bad customer service! On Saturday 19 Jan 2025 myself and my partner mind you and 2 toddlers went to HiFi Corp in Cresta Mall Johannesburg. 1stly, there was No1 to assist a walk in customer, instead each sale person was on their own vibe. Finally asked a guy where can I get assistance in regards to applying for credit and it was approved, he showed me, customer service desk. Found a lady there not much of help aswell, body language is very important when speaking to a customer and how you speak aswell. I didn't have my 3months bank statements and documents that was needed on me, so I asked is there perhaps an email where I can send the documentss too? She left and came back gave me a piece of paper with an email address on, couldn't see the hand writing asked her to confirm the email that is on the paper twice, with no interest she did and left. Emailed my documents to ***, I than sat for 10mins waiting for assistance which No1 came not even the lady that brought the paper. So I walked to the counter next door when it says "pay here" asked another lady, can I get assistance here? She quickly than came out asked how she can she assist, told her about the documents I sent to the email given, she oh kindly wait here she Wil go look for Sipho. Now, Sipho the Rude person who thinks his best sales representative with no customer care experience was not standing far from me, about 14 feet from me, was standing with a customer BTW.. Screamed at me rigrt Infront of the customer " did you apply online, I said yes" he than says "you suppose to go the front desk and apply in store" I asked him, so why didn't nobody tel me that since I've been here waiting with no assistance, he than screamed back YET AGAIN INFRONT OF A CUSTOMER TO A CUSTOMER "so why am I shouting him" I asked who is shouting? Why dont you people assist people, out the blue the store Manager appear Ndaba Zandile asked me what happened? I explained to him as furious as I was, as this thing Sipho Jeremiah blunt out rude, as I was talking to the manager, obviously my partner hearing all this, is not liking the disrespect and my partner says to Sipho " you rude, you must knock off, and teach you manners" with that response Sipho says " ya I know knock off at 7" With attitude MR MAN we managed to get a pic of him of which I will expose him everywhere. And as the manager was walking me to the front desk, as my partner was angry he stormed out the store, I told Ndaba Zandile, I no longer need this branch assistance. I also told the manager I will be reporting this BAD CUSTOMER SERVICE. That store doesn't have customer service into terms of walk in customers. You will look look and look and ask can you get assistance. No representitive will walk up to you. BAD BAD BAD!!