Repairs

On the 14th of November 2014 I went to Hi-Fi Corp to book in my TV for repairs since i got the extended warranty when I bought it. I told them that my screen has dead pixels and its really annoying, then realized that the screen has damaged and they took it in anyway, Today is the 2/15/2015 went in to they store just to find out they have not repaired anything because its to expensive and its not covered by the warranty, how is it possible for all this time that they could not have contacted me in anyway i have been sitting without an TV since then, how is it possible that YOUR service can be so utterly poor and expect customers to be okay with it i find this unacceptable.