Relieved by great service

On Saturday, 28 September 2024, I had to go back to the store to find out why my SIM swap was not activated. I'd been without any ability to make contact. The young man who assisted me the previous week remembered me and was quick to assist me. He made calls, followed up, offered advice and ensured that I was back 'online'. He answered my questions and showed professionalism and patience when providing service. It was a great relief.