Refusing to refund my money when I cancel the layby.

Made a layby earlier this month I made a layby at your store at N1 City mall in WC. Yesterday I went to cancel the layby. When I paid I used my phone.

Yesterday they refused to refund me. I showed them the card on my phone that I used. It's a debit card, they refused to refund me cash siting that they don't carry cash in store this was Lu-Lu who said this, but the funny thing in while standing there wanting my refund the cashier gave the guy who canceled my layby R11K to go drop somewhere.

I want my money back I didn't pay with a credit card, I paid with a debit card and i know that I'm able to be refunded cash. The reason why I use the phone is because I misplaced my bank card.

I want my money please. Lu-Lu was very rude.