Refund outstanding for out of stock product.

We ordered a HI Sense dishwasher online on Monday 24 October 2022. Payment was made in full, immediately. Payment of R4699.

We received a call on Tuesday the 25th, after 6pm from Jabu at their Cresta store to say that the dishwasher was out of stock. Proof of banking details had to be sent in order for a refund to be done.

Using the capitec app, banking details were sent for the refund, on the same day. What's app was sent confirming that the details had been received.

I emailed Jabu on Friday the 28th to check the status of the refund. I heard nothing.

I mailed him yesterday, the 30th of October again. Nothing back from him. Phoned him today, the 31st and had to leave a message. Phoned him again hours later and he said he would find out and get back to me.

He has since returned my call and informed me that the refund department has said that the refund was made on the 27th of October. No refund is reflecting in my bank account.

He is not able to five ANY contact information for ANYONE other than himself, and he cannot even CC me in the correspondence to the refund department.

Please advise as to WHO at HI Fi Corp can be of any assistance!