Refund at Hifi corporation

Good afternoon, I bought a tv 220321 at Hifi corp Clearwater then my tv got lost its picture. I notified the store and they told me a technical will come through and fix from my house since it was a 65” tv, the first week passed and no one came nor communication passed to me, I then I called on the second week and I was asked to physically bring the tv to the store of which I did, then I was told that since the firs week has passed they will ask a technician to fix before the the waiting time which they presented to me, still no communication regarding the repairs, I had to call again to ask since their repairs time is up and they told me the manager will call me today which again she didn’t, I went to the store to confront the manager and she said she was willing to exchange the product for me since they failed to fix the tv now I said I do not want a tv anymore because I have already bought another one and asked for a refund. Instead she will give a voucher. I mean what am I gonna do with a voucher? I’ve already sorted my self out because they just took their time I just want my refund and nothing to do with Hifi Corp that’s all I’m asking.

I had this to read I don’t know why is she refusing. I’m just not happy with how the matter is been handled.

fusshttps://www.hificorp.co.za/click-collect-terms-and-conditions