Refund and Terrible service

I placed an order on line #*** for a cell phone and when I received it I received it I realized it wasn’t the phone I wanted. I returned the phone the next day (30 August 2019) and I was assisted by Lihle who then called her manager Janine. While Janine was assisting me she told me to wait for about 20 minutes while she went to the back not sure for what and she returned and started telling instructing staff to move stock around and after a while she called me and started speaking to Lihle telling her what she needs to do and that was the last of her. They requested the credit card and said the refund will take 10 days. I have since been calling the Fourways crossing HIFi corporation and Janine is never available and I have left numerous messages for her and I’ve been told that she will call me back with feedback and I still haven’t received a call from her. I have spoken to Edgar to took all my details and said they will call me back and he has never called back, I also spoke to Mpho who promised that he will make sure that she contacts me.

Today 07 October 2019 over a month later I call once again I spoke to Lihle who said she thought the refund was done already, she said she will transfer me to Janine as she can’t help me out as she is not the manager, she then transferred the call and I was holding on the line for about 15 minutes.

This kind of service is shocking, this lady does not know what customer service is let alone management style. She doesn’t know how to deal with customers all she does is tries to get you away from her shop so once you have left she relaxes and forgets about the customer.

I need the refund to be done urgently!