Refund

Can someone please assist - I ordered a defy hob and oven on the 24th of July - according to the website - there was stock available and hence the order placed. I called the Call centre same day to confirm date and time of delivery - no problem. Was given reference number – to confirm delivery date : ref *** – spoke to Tembisile Baloyi. 2 weeks later still no delivery - I follow up to be informed that the item is put of stock / discontinued and i will be credited the amount. I am still waiting.