REFUND

I bought a fridge from Hi Corp on the 3rd November 2021, December 11th 2021 I took it back as it was no longer working, told them I don't want it to be fix I want a new one. Last week Thursday I received a call from Hi Fi Corp that will refund me the money for the fridge. Friday I call Julia from Customer Service asking what happening with my refund as she didn't come back to me,she advice's that the refund will be processed, she doesn't explain the term of the refund, she just asked me for my proof of account and ID copy, which I send to her. When I call back to ask when will my money be refunded into my account , she says I must speak to her manager Tebogo , who then explains to me that it will only be processed Monday 17 January 2022 and will then take 7 working days to be processed. I need my money urgently as I need to buy my family a new fridge, the whole of December my kids didn't enjoy themselves as I couldn't buy them their usual treats.