Refund

I am writing to formally escalate an unresolved refund matter that has now become extremely concerning. Order details: • Product: Notebook / Laptop • Purchase date: 25 March 2026 On 30 March 2026, I was contacted by Boitumelo Makube, who informed me that my order was out of stock and would be cancelled with a full refund. I was requested to submit my ID copy and proof of banking details, which I provided immediately. On Thursday last week, Boitumelo confirmed to me that the refund had already been processed and that it would reflect in my account within a few days. However, On 07 April 2026, I received an SMS stating that my order had been delivered, despite being told it was cancelled. When I contacted your office, I was told that no cancellation or refund exists on the system. When I followed up again with Boitumelo, she stated that the refund is now being “resubmitted”, which directly contradicts her earlier confirmation that it was already processed. I was promised that the refund would reflect by end of business on 07 April 2026, which did not happen. This situation indicates miscommunication, inaccurate information, and unacceptable customer service. I hereby request, today, the following: Written confirmation of my order cancellation, Proof that the refund has been processed (including reference or portal number)A firm date by which my funds will reflect in my account Should this matter not be resolved immediately, I will be left with no option but to escalate further through formal consumer channels.