Received poor quality service for an online order from Hi Fi Corporation

Good Day,

I am writing a review on Hi Fi Corporation online delivery service. As of late I have been extremely unsatisfied with Hi Fi Corporations deliver service, communication and website track your deliver system.

I placed an order on the 31st of August for a blender and received and sms notification payment was successful. The order was to be delivered within 10 to 14 days. I waited the 10 days and and within those 10 days received no communication or updates on my order and so on the 11th of September went to go track the parcel on their website. To my surprise the order was still on the 1st step of their deliver process which is that the payment was successful.

No other steps such as the order was picked and reserved had been completed. I then decided to contact Hi FI Corporation and to find out what was going on. I received an email in reply to my following up a day later and at 5;00 p.m.

In the email I was told that the time frame for deliveries coming directly from their supplier takes up 14 working days which excludes public holidays and weekends. The latest date I would receive the item will be on the 19/09/2019. The customer service agent then said he would get in contact with the department that is dealing with my order, to follow it up for me.

I have now been waiting since that reply for the follow up information as well as my order. I have tracked the order and it is still on the 1st step. No communication on where my order is and when I will receive it has been sent via email or sms.

Did I really make the right choice in choosing Hi Fi Corporation? The answer is no as I have had to email the customer service agent to follow up with him if he has done the follow up on my order. I have still not received my order nor have I received any other communication on it and sadly had to lay a formal complaint in which I still have to wait 24 hours to be helped and find out where my order is and when it will be arriving.

It would have been better to order it off of takealot as they are faster on delivery as well as with orders gone wrong they fix it and in terms of having a bad service with them they give you remuneration.