Really Really poor customer service

<p>On the 24th October I went into Hi Fi Corp Canival Mall to report that I had a problem with my washing machine, I was told that Master Care would contact me. They sent an SMS saying they would be in touch, after about 2 weeks a technician came round and said a new drum was required. After another 2 weeks +/- I phoned and they said the part had to be 1. authorised and 2. ordered from overseas. So now I wait and wait til I again go into your branch and ask what is going on. I am told someone will be there on the 21st December to install the new drum. So on the 21st I stayed home and waited and waited, guess what no one came!!! I then phoned your branch and they contacted Master Care. Just after Christmas a technician came and said it was not the drum the machine needed new shocks and they would have to be ordered. On the 31st Dec he phoned to say he would come and fit them. So I was home from 12am and guess what no one came!!!! I have waited until today for someone to contact me, no one has so I again phoned your Carnival Mall branch. It is way over 2 months and no one seems to be able to help. I would like a letter of apology from your company explaining this diabolical customer service and can someone please get my machine fixed!!!!!!</p>