RE: BAD SERVICE

ON THE 09th MAY 2015 AT ABOUT 16H00 I WENT TO HI-FI CORPORATION RETURNING THE DECODER THAT I BOUGHT 19 MARCH 2015 THAT IS ALWAYS SWITCHING OFF WHILST WE ARE WATCHING AT HOME. I WAS ASSISTED BY THABO WHO CHECKED THE DECODER FROM OTHER TV AND HE REALIZED THAT IT IS REALLY NOT WORKING THEN HE CONSULTED MULTI CHOICE CONSULTANT WHO REQUESTED MY ID NUMBER AND ASKED ME WHETHER AM I SERIOUS TO CAN SAY THAT THE DECODER IS NOT WORKING. THEN PULENG ENTERED AND SHE FOUND ME ON THE PHONE AND SHE SAID THABO MUST TELL ME THAT ITS NOT HIFI CORPORATIONS RESPONSIBILITY TO TAKE THE DECODER TO MULTI CHOICE. I LOOKED AT HER FACE AND ASKED HER WHAT SHE SAID AND SHE REPEATEDLY SAID ITS NOT HIFI CORPORATIONS RESPONSIBILITY TO TAKE THE PRODUCT TO MULTI CHOICE EVEN SHOWING ON HER FACE THAT SHE MEANT WHAT SHE IS SAYING.<br> I BOUGHT THE DECODER AT HIFI CORPORATION BECAUSE ITS NEARER TO WHERE I STAY NOT AT MULTI CHOICE. WILL YOU KINDLY ADDRESS THE ISSUE OF BAD STAFF ATTITUDE AND POOR CUSTOMER CARE. <br> ON ARRIVAL AT HOME I READ TERMS AND CONDITIONS AND I COULD NOT FIND TRACES THAT IF DECODER ITS FAULTY I MUST TAKE TO MULTI CHOICE.