R4,999 down the drain. Same Day.

I bought a brand new TV on 16/05/2019 for R4,999.00 - I transported it carefully (as I am a delivery guy myself) and I know that a TV is a fragile product, but when I got home, the TV was damaged with a black ink mark. After showing the manager of the store on 17/05/2019, he pressed on the black mark and the ink spread even further which leads me to believe that there is in fact an issue with the sensitivity of the screen. A TV is fragile, yes, but we can tough the screen and move it around. It shouldn't be that sensitive. I believe that I bought a faulty product and no one at Hi-Fi Corp seems to be bothered enough to assist me. I only want to exchange the TV for one that works and is in good condition, I do not want my money back, unless Hi-Fi refuses any assistance at all which leaves me with no choice but to insist on a refund and I will never purchase from you again.