Purchased a stove cash yesterday we opted to collect because there was no item at the store , we were not given an address to the warehouse whereby we left an email address for such

Purchased a stove cash yesterday we opted to collect because there was no item at the store , we were not given an address to the warehouse whereby we left an email address for such. Secondly I am phoning them so that they they send the address through an email only for them to say we will not get the item we must go to the store to get proof of purchase that will access us to receive the item. At this point I want my stove delivered I 5 working days I'm so annoyed