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enrico S

1 reviews | Active since Apr 2015

01 Feb 2016, 11:23

product does not meet the standard as advertized

I bought 2 laptops on 26 November 2015 from Hi fi Corp. I didn't have any problem with this as I had previously purchased a laptop from them in 2008 which has served me well for almost 7 years and was of a good quality.<br> <br> When I enquired of this laptop, the salesman told me it was a good brand and was a good seller and a bargain esp the fact that it was on sale offering discount price of R4999 reduced from R5699.<br> <br> This laptop does not meet the standard by which it was advertised. The screen is coming loos from the casing, the keys are sticking in place sometimes, the screen switches off briefly sometimes and refuses to come on.<br> <br> The screen sc***** the rest of the laptop body sometimes. I called HIfi Corp and spoke to the manager who was quite nice.<br> <br> He told me that I had to book it in and would wait 2 to 3 weeks. <br> My entire business hinges on this laptop and cannot wait even a few days. I told him that I do not want this laptop back and that I would rather throw it away and never buy from Hifi corp again. He told me well that is the policy and that's all. As far as I'm concerned, this is an unreasonable barrier .<br> <br> I want this laptop replaced with one which is good quality<br> <br> Enrico

0
Replies (1)
Hi-Fi Corporation
Hi-Fi Corporation's reply01 Feb 2016, 12:43
Official
Hello rickshaw69,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 723801.


Thanks and kind regards,

Customer Resolution Centre