POOR/NON EXISTENT CUSTOMER SERVICE: HIFI CORPORATION

I placed an online order for a new Dishwasher (Order #***) on 29 August 2019, with the expectation of receiving it within the 2-6 day delivery period as specified on their website, without any luck. Nobody contacts you to indicate when delivery will take place. Logged a complaint with them on Wednesday, 4 September 2019, as I have not received any feedback or delivery. I received complaint reference number *** from them.

On Friday, 6 September 2019, I called their Call Center again, indicating to them that I have this complaint logged an I have not received any feedback, on which the person who assisted me indicated that it will be escalated.

On Monday, 9 September 2019, I still have not received any feedback from them, and I called their Call Center again, just to be informed that they tried to get hold of me on my cell on Friday, but there was no answer, which is utter nonsense as I did not have any missed calls or anything on my phone. Once again I was told it will be escalated and that someone from the delivery section will contact me, no contact was made.

On Tuesday, 10 September 209, I once again called the Call Center, and the person assisting me indicated that he will follow up himself and give me a courtesy call to tell me what is happening with my order. Up to 14:30 on Tuesday, 10 September 2019, no feedback was received, and I once again called the Call Center, and cancelled the order.

The service received from Hifi Corporation is pathetic, as no one ever contacted me to explain what is happening with my order, it ijusty gets escalated but not resolved. Thus I warn people not to make use of their online ordering as you will wait ages for anything to happen from their side.