Poor service, order not delivered after 10 working days

I made an order on the 25th of December till today I don’t have my stove, their delivery company is useless my order have been in transit since 30th December, all my orders I placed with and after are delivered, I have as chatting to Fezile who just greeted and went silence until I texted again, asked for my order number waited an hour and ended the chat, don’t order at HIFI Corp please