Poor service, incompete

I'm in disbelief right now. I ordered for my cousin a TV, sound bar and a Dstv Explora online on the 30th on Nov. The payment went through immediately. Today at 9 am, 1st Dec I get a call from (JD Group Office Sekele ***) a kind consultant whom I believe did everything in her power to help me. She told me that I cannot get the TV cause my license is in arrears, which I understand fully. She offered to call back which she did and told me that they can refund me but it would take 14 days. So I ask for a refund so I can ask my partner to purchase for me as their price deal ends today. She then referred me to her manager who told me that there isn't anything they can do. Refunds take 14 days. She says to me there isn't anything she can do my license is not paid and I should have a lovely day..just like that. So I call the complaints number ***. The lady I spoke to was very rude and sarcastic. As I'm speaking to her, she sounds bored, no customer centricity at all. As someone who has been in the customer service industry for years, it really got me sad. So I explain myself anyway and ask her for help. The response I got is the refund is 10 days. I explain to her I need my funds reversed immediately so I can get my partner to do the transactions. She cuts me off by saying 'no no no no I should call Monday. So am asking her what's the purpose of the complaints department if I cannot complain. She shouts at me "hey hey hey don't shout" then hangs up. Since morning calling their complaints with my money to get my money back from you then a super complaints consultant shouts at me and hangs up. The nerve of being so *********** and rude at the same time. That got me ****ed off for someone who's s sleepy on the job, bored by their position and decide to get us bored as well. Am highly irritated right now by the poor process and the poor service I received from the so called manager and the complaints agent. Shouldn't they reject my order before taking the funds? There's no where in my order where they state that they'll take the funds and if my license is not valid then they'll decline later after taking my money..and refund 14 days later. Is it because they've too many customers to treat 1 well and with respect??? Companies really need to make sure they hire stuff that is competent and customer centric. What you promise is not what you deliver.. Improve your online service don't take peoples money if you can't deliver. Those *********** exhausted agents you keep hiring will be the end of your existence someday.. Poor poor service. Keep on dragging your name to the ground. This is just not the way to treat the customers you're supposed to service well and fully.. No customer centricity, no respect not fit to be a complaints consultant Now am seeing that they sent me an email saying that I placed an order at 11:26 today. When I specifically requested to be fully refunded the full amount they deducted. What kind of business are you running??????