POOR SERVICE (GIFT CARD REIMBUR*****T)

Dear HIFI Corp Customer Service Team

I am writing to urgently address a concerning and unresolved issue regarding the refund of my gift card. My initial contact with your team was at the beginning of October when I wanted to make a purchase using my gift card as I assumed that the gift card used would be reimbursed.

I then made contact using your WhatsApp portal on Tuesday, 28 November 2023, regarding the cancellation and refund for my order: *****

During the interaction, I received a reference number (******) and was assured a 24-hour turnaround time. However, on the follow-up on Thursday, 30 November 2023, I encountered multiple complications. Firstly, I was informed of a refund issued on 30 September 2023, which is incorrect per my transaction details. Moreover, the gift card number provided was incomplete, and subsequent attempts to resolve this led to further confusion and inadequate responses from your agents.

Notably, the essential scratch code for the gift card was not included, and despite my repeated requests and the assurance of escalation, there has been no progress or communication from your end.

What is most frustrating is that this morning, I received an SMS informing me that the matter was resolved.

This situation is not only frustrating but also reflects poorly on the efficiency and reliability of your customer service. The lack of proper resolution and communication is deeply disappointing.

I urge you to address this matter with the highest priority. Please ensure that a complete and valid gift card, along with the necessary scratch code is issued to me via email, and secondly, the issue is investigated and measures are taken to prevent such occurrences in the future.

Your prompt and effective resolution of this matter is crucial. I expect a swift response with a satisfactory resolution.

Thank you for your attention to this urgent matter.