Poor Service For Online Order

Good day

Online Order Number - ***

I have recreated the new profile that match with my TV Licences under Zandile Mcikizeli Email address - *** ID number - ***

The Old profile was under Mthobeli Bani but i i used my email address. The reason why i wrote his name&surname i thought i am making things easy for delivery purpose. The agents are not helpful at all. I need the matter to be sorted our urgent. I need my order