Poor service

I live in Lydenburg Mpumalanga and as there is no HiFiCorp in town I attempted to purchase the Xiaomi MiBox S Ultra HD 4K Media Box on their online platform.

Firstly their order site would not accept my address, I sent an email to the email address provided on the site with a very slow response stating that I must supply an alternative address. As I live and work at the same address this is not possible.

I then contacted them telephonically. The call centre agent firstly did not listen to the problem I was having. Then proceeded to say that their was no stock of this item in the stores surrounding Lydenburg despite their site showing that in 3 of the 4 stores in the towns around Lydenburg they had stock. When stating this to the agent I was suddenly cut off (whether deliberately or technical glitch is unknown).

I am highly disappointed and dismayed at the service I received. I am well aware of someone at the same address as I having purchased a product from them previously without the address problem I encountered. The exact same address was used.