Poor service.

A few months ago I bought a Canon Maxify printer from HiFi Corp in Walvisbay, as the black cartridge states that I can make 2000 copies. The new printer was issued with 4 demo cartridges, the end of February 2022 the printer started warning that the black cartridge is running low and need replacement. On the 7th of March my husband purchased the 2xl black cartridge for my printer, however, we battle to replace the cartridge and therefor had to take the printer back to the store for assistance. They sales consultant had difficulty replacing the cartridge, eventually calling the agent in Windhoek who assisted him. I drove back to Henties bay, connected the printer to my computer and tried to print my documents, without any prevail. I called the branch and they supp**** me with the contact details of the agent in Windhoek. After many attempts, he could not assist me over the phone and suggested I take the unit back to HiFi Corp. On the 16th of March I left my printer with Hifi Corp with my new 2xl black cartridge, and was informed on the 28th of April that my printer is back in the store, tested and is ready for collection.

Note that I never used the colored cartridges and that the black xl cartridge is brand new ( couldn't print one copy with it)

On collection the sales assistant informed my husband that they can't test the printer as the cartridges has run dry.

For a third time I drove through to walvisbay today to sort out my printer, the sales assistant informed me that after my husband left the store (very unhappy) he changed the settings on the printer in order to make sure that the printer is working. Today I had to purchase 3x colored cartridges in order to test the printer in the store. I asked the assistant what the level of my brand new black cartridge is, he rep**** that it also need replacement.

When I got upset about the fact that I couldn't print even one copy with my brand new cartridge the response was that the technician had to test my printer thoroughly before returning it to the store. What did he test with a whole black xl cartridge?

Who is going to refund me all the time and fuel for going 4x times to Walvisbay from Hentiesbay for their incompetence? Who is going to refund me the money for all 4x cartridges that I had to replace?

When I asked for the contact details of the Regional manager I was informed that they can't supply me with the details or email address. No Manager at any of the visits to the store was available and even worse is that none of them could care less regarding a customer complaint. Sarah-ann Mills +***