POOR SERVICE - BOKSBURG BRANCH

<p>I have an extended warranty on my TV which I had paid for. At the time for paying for this service, I was told that it would include fetching the TV from my house, call-out, on-site repair... the works. This has proven to be an absolute lie. Upon calling Hi-Fi corporation I was told that they fetch TV's 42 inch and bigger (Mine is a 42 inch). This quickly changed when I told them I had a 42 inch, I was then told that the "policy changed" and that I would now have to deliver and collect myself. This is NOT what my contract states however.</p> <p>I then found out Stoneridge branch had closed down (not surprising since you don't appear to honour contractual commitments Hi Fi corp) and after I was immediately put off by the lies your repairs manager spun me over the phone from the Eastgate Branch, I had to drive 30 min to the nearest branch in Boksburg. This was 16 Nov. Hi Fi corporation has now had my TV for a month and still no concrete time when I will have it back. Been without TV for OVER a month now, since it took me time to navigate through your red tape nonsense. No one answers a phone, no one phones you back and when they transfer you, you get cut off. Initially upon my follow up I also discovered you neglected to log any of my personal details in the system. Today alone I have tried calling 6 times for an update with no luck. The policy on the wall states that if you can't fix my TV in 21 days, you will replace it or give me credit for the same amount I purchased it for. Why once again are you not honouring your OWN fine print?????????? Either way I want a TV back...in working order!!!!!!! Holiday season is approaching I am not putting up with your incompetence any longer. Have not experienced such bad service and such dishonourable behaviour in a long time. </p>