Poor Service and substandard product!

I would like to express my utmost disgust with the product and service of Hi-Fi Corp since January 2015.<br> <br> We bought a Sansui TV in January 2015 as a gift from my mother and stored it until May 2015 when I moved into my new house. When I unpacked the TV I noticed a crack in the back panel. The crack could have only been caused by a significant amount of pressure app**** to the unit. There was no sign of any possible damage to the box of the TV. <br> <br> The issue was registered with Ennie Mabena at Hi-Fi corp. He informed us that the TV was supposed to be checked by security. (They have to open and test the product). This was never done. I removed the white straps and opened the box for the 1st time on 2 May 2015. Ennie advised us to return the TV to Menlyn HI-Fi Corp for it to be send to the manufacturer. We waited 3 weeks for an outcome.<br> Upon collection of the TV, I was informed that the unit was not repaired as the finding was negligence. Negligence from whom? <br> <br> I tried to set TV up that evening (30 May 2015) but all accessories were missing, after receipt of the accessories I've connected the TV and it does not work at all. This is poor service and substandard product!!!