POOR SERVICE AND POOR SERVICE

i had booked my daughters watch on the 9th May 2022.. Sales person Thoriso assisted me.. The watch face was lifting as the result i sent it back . Thoriso re assured me that it will be replaced however due to the floods they have a back log. It took him 4 weeks to get back to me only to say the claim not was approved . i wasn't impressed as it was not my fault that the watch face was lifting of poor workmanship . I also made not to him that on the repairs form, it was stated the watch was cracks and misuse , he said its just protocol of paperwork to state that .

On the 20th May the watch was picked up. I was shocked to see the watch face was cracked and chipped. this is not acceptable as this was misused and mis handled by whomever tried to fix the watch..

the warranty is 1 year, but it was stated OUT OF WARRANTY

This is not fair as being a customer . I would appreciate if this matter is investigated .. This branch in Arbor Crossing need to trained their staff to be more efficient and honest . I have called the store to complain about this . I had spoken to Bianca and i am waiting for the manager to call me , which i am sure will take another 4 weeks