POOR SERVICE AND COMMUNICATION

I don't knw what to do as we speak, i have bought tv in November 2021 and it started not to show pictures, i reported it, they came and collected it in the 28 January 2022 and they said it will takes up to 21 days to fixed and assess it. On the 5th of March i still don't have my tv.. I enquire, fought with them, then they said they will bring another one, well on the 10th march i received another one, (New). On the 12 March it started not to show pictures as well. Every morning to turn on the tv it is a struggle, i reported it, they came and collect it on the 28th April, i don't have my tv as we speak, there is no communication, i told them that i no longer want that brand, i need to change it.. When i call since i bought online i can only speak to the consultant, they also tell me that i am not allowed to talk to the manager. I should just wait until they feel like they can respond. I bought Tv cash,my kids are crying daily because they want to watch cartoons.

I am honestly disappointed, and fed up with #Hificorp with their service. I wish to get help so that i can get my tv ASAP, i can't stay for another month without a tv while i payed them cash, atleast if it was a credit.