BP
Brenda P
1 reviews | Active since Apr 2017
21 Oct 2024, 11:24
POOR & *********** service.
I bought a TV at Hi-fi Corporation Rustenburg on 29/06/2024. As it is still new the ports are giving problems and is malfunctioning.
I spoke to the manager, Bafana on 12/10/2024 and he assisted in booking the fault and stated that a technician will come to fix the TV at my house as it is still under warranty.
Today I called to follow up. First attempt the phone just rang and rang. Then when I got through the guy speak in such a manner that I was unable to hear him and I was transferred without the phone ever being answered or knowing where I was transferred to. When I called back the lady who answered refused to tell me who the manager was but she handed the phone to a man who claimed to be the sales manager but I did not get his name. He said he would call back but did not.
This service is VERY POOR and I would definitely not advise anyone to go to your establishment.
Can I get answers on when I can expect some sort of service or just give my money back and take your TV!!
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Replies (1)BP
First off, i require a competent person to handle this complaint. DO NOT contact me if you are incopetent please!
Brenda P's updateReviewer Update
23 Oct 2024, 15:59First off, i require a competent person to handle this complaint. DO NOT contact me if you are incopetent please!
We bought a TV about 4 months ago from Hi-Fi Corporation Rustenburg.
The TV is faulty and it was reported about three weeks ago. I spoke to Bafana. He said that a technician would be send to my place of residence where the TV will be repaired.
I have not had any calls or feedback so I called yesterday. Bafana was not there so I was assisted by Lucas. He told me that a technician was going to be here either yesterday or tomorrow (which is today), as I will not be home tomorrow (Thursday). I have stayed the whole day today waiting.
I called again, but the whole day the phones do not get answered or I am being transferred to a number that disconnects my calls or simply just no answer.
When I eventually got through, Lucas was not there and I spoke to Lucky who promised to assist me. He never called me back.
I phoned head office on ***and spoke to Yvette, explained the whole thing and what dit she do? She tranferred me back to the store where I am receiving NO assistance without telling me.
Takalani, the one who answers the phone at the Rustenburg store whenever she feels like it have been rude and very unhelpful.
I called head office back and another *********** woman answered and claimed Yvette was busy. I insisted to speak to Yvette as she knows the whole story and she said she is disconnecting the call then, which she did.
Still we have not been assisted. Yvette at head office confirmed that no booking shows on the system so we have been **** to by the people at the store.
I have lost a days income for staying home the whole day, R 300 airtime gone and blood pressure through the roof.
At this point I no longer wish to do ANY sort of business with your establishment. I want you to come and take your TV and return my money so I can buy another one from a company who knows something about service and how to conduct business.
I will repeat myself, DO NOT handle this complaint and contact me if you are ***********!
BP
Brenda P's update23 Oct 2024, 15:59
Reviewer Update
First off, i require a competent person to handle this complaint. DO NOT contact me if you are incopetent please!
We bought a TV about 4 months ago from Hi-Fi Corporation Rustenburg.
The TV is faulty and it was reported about three weeks ago. I spoke to Bafana. He said that a technician would be send to my place of residence where the TV will be repaired.
I have not had any calls or feedback so I called yesterday. Bafana was not there so I was assisted by Lucas. He told me that a technician was going to be here either yesterday or tomorrow (which is today), as I will not be home tomorrow (Thursday). I have stayed the whole day today waiting.
I called again, but the whole day the phones do not get answered or I am being transferred to a number that disconnects my calls or simply just no answer.
When I eventually got through, Lucas was not there and I spoke to Lucky who promised to assist me. He never called me back.
I phoned head office on ***and spoke to Yvette, explained the whole thing and what dit she do? She tranferred me back to the store where I am receiving NO assistance without telling me.
Takalani, the one who answers the phone at the Rustenburg store whenever she feels like it have been rude and very unhelpful.
I called head office back and another *********** woman answered and claimed Yvette was busy. I insisted to speak to Yvette as she knows the whole story and she said she is disconnecting the call then, which she did.
Still we have not been assisted. Yvette at head office confirmed that no booking shows on the system so we have been **** to by the people at the store.
I have lost a days income for staying home the whole day, R 300 airtime gone and blood pressure through the roof.
At this point I no longer wish to do ANY sort of business with your establishment. I want you to come and take your TV and return my money so I can buy another one from a company who knows something about service and how to conduct business.
I will repeat myself, DO NOT handle this complaint and contact me if you are ***********!