Poor service 😔

I'm very disappointed with the service that I'm getting from Southgate branch I bought my TV in 2018 with a 5 years warranty and this year my TV broke in June I took it to the shop and it was fixed within a week and it broke again now in November I took it to the shop on the 10/11/2021 and I was told about 21 day I didn't complain because the first time it did take so long when I enquired on the 23 November about the TV now I was told the 21 days doesn't include weekends I asked the lady to inquire to the repair department to find how far or what ever the outcome till today no feedback it's the 3 weekends without Tv with three kids I asked to please put your self in my shoes would you survive 19 days without Tv ,I have paid DSTV for nothing since I don't have Tv. Repair Request :*** ,HF SINO ***