Poor Service

I complained last year about my I pod (apple) and they gave me poor service no calls no feed back until I complained then the called me in November I went there t they old me I damage my I pod with no proof I spoke to the manager he told me he will give me a new one with a cheaper price but still that was unfair but I said okay and I waited for his call that he promised but nothing until today. He said he will call me after two days that was November until today nothing I never went back to the shop cause I felt like they making a fool of me, I thought I'll let the matter go but that's not right what they did so now I want answers from the manager who promised to get back at me but never did and I want proof of how I damage my I pod cause they didn't even assess it when I gave it to them it was in good condition and I never dropped it.