Poor service

<p>I gave my television in for repairs on 21 August 2016. According to the sales manager who booked my televison</p> <p>in it would take 21 working days for the repair to be done. We are now on 35 working days and still my televison has not been repaired. After numerous telephone calls to them ( because they don't phone you to keep you informed) I was told to phone the service providers workshop because they don't know what to tell me why my repair hasn't been done yet. All they know is it is going to be done this week, taking the turnaround time to 40 working days, that is if they get the television back from the workshop this week. I spoke to the service provider and they confirmed that they have the television but the repairs hasn't been done yet because they are waiting for Hifi Corporation to approve the quote for the repair that was send to them on the 9 September 2016. I bought an extended warranty when I bought the tv now Hifi Corp has to pay for the repair and they have to approve the repair before the service provider can proceed. The service provider told me that they are still waiting for the quote to be approved so no repairs has been done yet or is planned to be done. I then confronted the service department at Hifi Corp about this and they said the quote was approved on 8 September 2016 (1 day before the quote was send to them) and again today (10 October 2016). They are quick to sell an extended warranty but when they have to produce then nothing happens. I went to the store on Friday 7 October 2016 to collect my tv because I had a verbal commitment from them that I can come and collect. When getting their the person attending to my complaint left early, knowing that I was coming in to the store to come and collect my tv. The sales manager then promissed to phone me on Monday which also didn't happen because I had to phone them to find out what is going on. the reason for not reaching me when they phoned me is that my phone went directly to voicemail when they phone me. If so they could have left a message but they didn't, why I ask mysell, maybe because the didn't phone me in the first place.</p>