POOR SERVICE

I purchased a microwave online, which was delivered with a broken internal glass plate. This constitutes the supply of defective goods. Upon reporting the issue, head office instructed me to return the item to a branch, notwithstanding that the product was an online-exclusive purchase. When I approached the HiFi Corporation Menlyn branch, I was refused assistance and informed that the matter would take up to 30 days to resolve. They were also extremely rude! This response is wholly unreasonable and inconsistent with my consumer rights. I thereafter escalated the matter again with head office. Despite this, the HiFi Corporation Wonderpark branch, from which the item was dispatched, summarily closed the complaint on the false basis that they had contacted me. No such communication was ever received. This conduct reflects either a lack of proper investigation or a deliberate attempt to avoid resolving the complaint. It is now an unreasonably extended period during which I have been left without a functioning microwave, despite having paid for a new product. HiFi Corporation’s continued failure to remedy the situation amounts to unacceptable service.