Poor service

Went on 16.01.22 to buy volkano Scorpio earphones. Not in stock Terence - the manager - took down my details and was supposed to have updated me on availability of stock at the Springfield store. He faithfully promised to call on 17.01.22 Guess what The man is still on the 16th January whilst the rest if us have moved to today's date I.e. 19th January I don't understand when managers are inefficient...how does their staff behave Disgusted with this behavior